After 1.5 years of great life of Systek UPS, it has denied to accept my computer load, which is only a CPU, 19-inch LCD, Wireless Router and a DSL Modem. It didn’t work even after sending it for service several times it, while Systek guys just deny that there is anything wrong with the unit.
Alright thats fine i also needed to upgrade the UPS and was just about to order 1000VA Saltec UPS, a friend of mine referred Mr.Adnan, Owner of Memon Associates, for an imported and more reliable UPS. Mr.Adnan seemed to be so friendly on phone and everything was looking so perfect that I paid Rs.12000 for 1000VA UPS and got it installed on May 21, 2008. Unluckily it was not a real UPS and started rebooting my system and Wireless Router every time the electricity failed(or power shifted to battery). So I unplugged it within 2 hours of using it and called them to check whats wrong with the unit.
At first they refused to accept that theres anything wrong with the UPS and kept forcing me to accept that my pc has some problem. Later they decided to modify a chip in the UPS and left it on testing(at their office) for 15 days, but it didn’t work for them as well! (did you notice? they refused to admit there fault first, then realized it cant be fixed) so they decided to deliver their Local assembled UPS which was supposed to work fine. All those days were spent with Systek UPS without any problem except the quick shutdown was needed to protect against abnormal shutdowns.
On Friday, June 6th, 2008, their employee came up with a New Local Assembled UPS, installed it, but the problem was still there. I had told them that if i would not get it fixed Saturday evening, i would be asking for a refund and order Saltec UPS. They refused to give any refunds but promised to replace another chip and also promised that if it is not resolved they may consider refund then. Alright, they sent another guy on Saturday who replaced the chip but i had no electricity at home at that time. It was supposed to work perfectly this time, but it didn’t! It just didnt convert the power to MAIN and left it on battery. I called Mr. Adnan agan, a lady picked up the phone and told that Adnan has left for Dubai for 3 days.
On Monday, they picked up the UPS in the morning, and delivered it in the evening after repairing it, but it was still faulty. I called them up again, their guard picked up the phone and said only Mr. Adnan is here at office.. i was shocked!! Guard confirmed it that he hasn’t gone anywhere! He lied! and refused to talk to me on phone! And then I ordered Saltec UPS 🙂 and waiting it to be delivered.
On Tuesday their employee picked up the faulty UPS, and asked me to contact the management for further details. I called them up again and talked to Mr. Salman(Mr. Adnan’s Brother) and he said that Mr. Adnan has just left for some other city for 4 days 🙂 Which was again a lie! While they are refusing refunds, claiming that its not the company’s policy! They are there to provide full support and repair the UPS only. Does it make sense?
I just don’t need their UPS anymore.. why would I pay for the thing that didn’t work for a single hour? They didn’t even provide me any backup for 22 days, they lied and Refused to admit their fault. Why would I care for them? I am still waiting for them to issue a refund! else i have no problem in giving them that UPS back as charity 🙂
To The Readers: If you’re willing to deal with Memon Associates or Mr.Adnan, please think thrice!